Reservation Agent

About the role

As a Reservation Agent for PerLuxe Travels, you’ll connect booking accuracy with the broader operating needs of premium resorts, cruises, Disney trips, family and couples travel, group planning, quotes, and travel-rule research. The position applies reservation case handling within premium travel research to live work, making accuracy and traceable follow-through more important than superficial speed.

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. For PerLuxe Travels, that result is measured through reservation case handling within premium travel research.

Working Strengths

• Use Cancellation Support and Customer Service confidently when carrying out reservation case handling within premium travel research.
• Apply Travel Operations without losing track of exceptions, owners, or deadlines tied to reservation case handling within premium travel research.
• Document Reservation Systems decisions clearly enough that another teammate can follow the reasoning behind reservation case handling within premium travel research.
• Use sound judgment around Traveler Records, especially when reservation case handling within premium travel research requires escalation instead of assumption.

Responsibilities

• Own the Reservation Agent workflow by helping the team verify names, dates, rates, and confirmation details; this checkpoint belongs to reservation case handling within premium travel research.
• Coordinate the Reservation Agent workflow by helping the team track pending supplier responses; this checkpoint belongs to reservation case handling within premium travel research.
• Review the Reservation Agent workflow by helping the team document changes and cancellation conditions; this checkpoint belongs to reservation case handling within premium travel research.
• Maintain the Reservation Agent workflow by helping the team flag booking exceptions before they become traveler problems; this checkpoint belongs to reservation case handling within premium travel research.
• Track the Reservation Agent workflow by helping the team create or update reservation records carefully; this checkpoint belongs to reservation case handling within premium travel research.

Role Details

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.