Reservation Agent

Responsibilities

• Demonstrate exceptional customer service with an excellent phone etiquette.
• Multi-tasking: listening, talking, inputting information into our rental system.
• Create reservations, sales, and upsell customers
• Respond to email inquiries
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Aid customers by effectively responding to or resolving customer service issues.

Requirements

• 1-2 years of customer service experience
• Strong English communication skills, both verbal and written
• Extremely high energy level
• Available to work nights, weekends, and holidays
• Open schedule Mon-Fri 2pm to 10pm open Saturday and Sunday.
• Great at multi-tasking
• Attention to detail and organized
• Pass background; inclusive of Pre-Employment Drug Test, SSN Validation, and Criminal Record
• Clean driving record with no drug or alcohol related driving incidents in the last 5 - 7 years. No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 5-7 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Minimum 3 years of licensed driving history

Pay

Compensation:

Company Benefits:

• Paid Holidays, Vacations and Sick Days Off
• Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
• 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment