Research Specialist

This position performs relatively complex assignments with direct impact on the business by ensuring the quality of tasks or services provided. Works under little to no direct supervision and may support an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and in-depth knowledge of team objectives. Requires tact and diplomacy when exchanging complex or sensitive information and basic knowledge of the organization, business, and policies.

Responsibilities

• Supports the function by responding to payment and reconciliation inquiries in a timely manner.
• Utilizes judgment to process goodwill policy write-offs and troubleshoot point-of-sale issues for merchants and processors.
• Assists with the training of new hires or team members.
• Makes decisions with little assistance from lead or manager.
• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm’s reputation and compliance with applicable laws, rules, and regulations.
• Researches and corrects outages in large balance pools.

Requirements

• 2-4 years of relevant experience.
• High school diploma or equivalent.
• Experience working with numbers.

Schedule

• Monday through Friday, 8-hour shifts with start times between 7:00 AM and 8:00 AM.

Pay

Full-time salary range: $43,960.00 - $57,340.00. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and holidays.

This position is eligible for Citi’s Home Office Program (HOP), offering the potential for remote work. Location: O'Fallon, MO.