Research Patient Experience Specialist - San Marcos

Greeting and Check-in

Greet and check in research subjects and inform study team of subject arrival.

Scheduling and Transportation

• Responsible for the scheduling of appointments, check-out processes, and scheduling transportation for subjects as needed.

Administrative Tasks

• Input routine subject data and manage administrative tasks as needed for supervisors.

Workflow Management

• Aid in the workflow of the clinical studies daily schedule by ensuring the Physicians and study staff are available at the appropriate time slots for each subject visit.
• Maintain regular communication with clinical and research teams to ensure smooth operations.

Other Duties

• Other duties assigned on an as needed basis delegated by Supervisor.

Skills and Abilities

• Proficiency in patient interaction skills, such as maintaining a welcoming demeanor while handling multiple tasks.
• Understanding of basic administrative systems while gaining proficiency with scheduling, data entry, and communication software.
• Master multiple computer systems including Google Workspace, Excel, and Teams.
• Ability to develop and maintain strong relationships with physicians, coworkers and patients.
• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values-Serving with Compassion, Striving for Excellence, and Practicing Humility.
• Excellent organizational and time management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow.
• Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor, able to relate well with others.

Experience and Education

• Experience in medical office front desk or administration.
• Demonstrated warm demeanor when greeting and interacting with patients and staff. Smiles and readily approaches patients to welcome them.
• Ability to develop and maintain effective relationships at work even in a high-paced, sometimes high-stress environment.
• Bilingual in Spanish.
• EMR & CTM experience a plus.

Work Schedule

Monday - Friday

Pay and Benefits

• Hourly pay, FLSA non-exempt, eligible for overtime.

Physical Demands

• Prolonged sitting, talking and hearing both in person and by telephone;
• Use hands to finger, handle and feel objects or controls;
• Reach with hands and arms;
• Regularly required to stoop, kneel, bend, crouch and lift up to 15 pounds on occasion.

Vision Abilities

• Viewing multiple computer screens,
• Close vision,
• Distance vision,
• Depth perception,
• Color vision,
• The ability to adjust focus.

Job Requirements

I understand the requirements of the role that I am applying for.