Patient Experience Specialist

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403‑B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time – Shift Day (United States of America)

Location

9330 US Highway 301 S, Riverview, FL 33578

Responsibilities

• Support execution of PX action plans and initiatives aligned with campus priorities and organizational PX goals.
• Coordinate daily PX activities and engage directly with patients, families, and staff through rounding, validations, and real‑time feedback collection.
• Monitor patient experience delivery at the frontline level, identify trends, and escalate pain points or improvement opportunities to the PX campus leader.
• Support daily huddles and rounding by capturing and sharing real‑time patient and family feedback, reinforcing transparency and continuous improvement.
• Promote a PX‑first culture by celebrating wins, amplifying positive feedback, and recognizing frontline staff for excellence in patient experience delivery.
• Coordinate PX‑related training, mentorship, and skills‑lab opportunities, partnering with campus leaders and frontline teams to ensure consistent execution and follow‑through.
• Track and report basic patient feedback metrics to support data‑informed decision‑making and ongoing improvement efforts.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Operational Execution: Dependable in carrying out and coordinating campus PX initiatives and priorities according to established standards.
• Service Recovery & Issue Identification: Attentive to daily patient and family interactions, able to identify and escalate immediate concerns.
• Proactive Problem‑Solving: Takes initiative to address issues as they arise and ensures unresolved topics are escalated efficiently.
• Communication & Coordination: Facilitates clear and timely flow of information between campus leadership and frontline staff.
• Attention to Detail: Maintains high standards in service delivery and ensures actions are consistent with PX expectations.
• Team Collaboration: Works seamlessly with managers, other specialists, and frontline staff to support PX outcomes and operational goals.

Education

Bachelor’s degree (or equivalent combination of education and experience as noted below).

Work Experience

• 1+ years of healthcare/hospital experience (preferred).
• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA, or Design Thinking (preferred).

Additional Information

An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: Bachelor’s degree OR Associate’s degree + 2+ years relevant experience OR 4+ years relevant experience.

Physical Requirements

View physical requirements

Pay Range

$54,766.40 – $101,878.40