Patient Experience Specialist

About the Role

Joining AdventHealth means being part of a community that believes in the wholeness of each person and serves to uplift others in body, mind, and spirit. You will be valued for who you are and the unique experiences you bring to our purpose‑minded team, while thriving professionally and growing spiritually through the Healing Ministry of Christ.

Responsibilities

• Supports the execution of patient experience (PX) action plans and initiatives aligned with campus priorities and organizational PX goals.
• Coordinates daily PX activities and engages directly with patients, families, and staff through rounding, validations, and real‑time feedback collection.
• Monitors patient experience delivery at the frontline level, identifies trends, and escalates pain points or improvement opportunities to the PX campus leader.
• Supports daily huddles and rounding by capturing and sharing real‑time patient and family feedback, reinforcing transparency and continuous improvement.
• Promotes a PX‑first culture by celebrating wins, amplifying positive feedback, and recognizing frontline staff for excellence in patient experience delivery.
• Coordinates PX‑related training, mentorship, and skills‑lab opportunities, partnering with campus leaders and frontline teams to ensure consistent execution and follow‑through.
• Tracks and reports basic patient feedback metrics to support data‑informed decision‑making and ongoing improvement efforts.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Operational Execution – dependable in carrying out and coordinating campus PX initiatives and priorities according to established standards.
• Service Recovery & Issue Identification – attentive to daily patient and family interactions, able to identify and escalate immediate concerns.
• Proactive Problem‑Solving – takes initiative to address issues as they arise and ensures unresolved topics are escalated efficiently.
• Communication & Coordination – facilitates clear and timely flow of information between campus leadership and frontline staff.
• Attention to Detail – maintains high standards in service delivery and ensures actions are consistent with PX expectations.
• Team Collaboration – works seamlessly with managers, other specialists, and frontline staff to support PX outcomes and operational goals.

Education and Experience

• Bachelor’s degree (required). Equivalent combinations may be considered: Associate’s degree + 2+ years relevant experience; or 4+ years relevant experience.
• 1+ year of healthcare/hospital experience (preferred).
• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA, or Design Thinking (preferred).

Benefits

• Medical, Dental, and Vision Insurance (effective Day One)
• Life Insurance and Disability Insurance
• Paid Time Off (effective Day One)
• 403‑B Retirement Plan
• 4 weeks 100 % paid parental leave
• Career development opportunities
• Whole‑person well‑being resources
• Mental health resources and support
• Pet benefits

Schedule

• Full‑time, Day shift
• Monday – Friday, 8:00 AM – 5:00 PM
• No weekends or on‑call responsibilities
• Occasional evening hours and regional travel to Central Texas locations may be required

Pay Range

$56,534.40 – $105,144.00

Physical Requirements

See the detailed physical requirements here.