Research Director

We are looking for an experienced market research professional to serve as a primary contact for high-level clients on projects in the Financial Services sector, oversee multiple research studies simultaneously, and work with cross-functional teams to execute research projects effectively. The Research Director reports to the VP.

Responsibilities

• Effectively communicate with clients, cross-functional internal teams, and research team members
• Create and manage timelines
• Manage client requests
• Display a deep understanding of research processes and how to maximize efficiency across discrete tasks
• Troubleshoot problems and identify solutions
• Demonstrate ownership and initiative on assigned projects
• Oversee and independently manage all aspects of a project, from survey design, field management, data processing, analysis, and report writing
• Work closely with VP and manage project outcomes
• Handle day-to-day client communications and updates, support client requests on time, and lead client meetings
• Generate strong client relationships and delivery skills that lead to repeat business or extensions
• Design or review surveys created from client business questions
• Design and write custom research reports with actionable insights and recommendations, and present findings to clients
• Apply knowledge of weighting and/or multivariate analytical techniques

Requirements

• Self-motivated, with the ability to manage and take responsibility for all aspects of a project from proposal writing and pricing to final report and delivery
• Ability to build and maintain strong client relationships
• Effective time management, multi-tasking skills, and attention to detail
• Ability to organize work to meet frequent quick-turn timelines
• Persistence to identify and solve survey or operational issues that arise
• Strong oral and written communication skills
• Strong experience with PowerPoint or Google Slides
• Understanding of survey programming logic
• Ability to write research reports with minimal to no supervision
• 10 years or more conducting custom market research projects, with primary sector knowledge in financial services
• Diverse knowledge of a variety of quantitative and qualitative research techniques
• Knowledge of statistics and application of advanced marketing science techniques
• Experience working on the research vendor side, in positions of progressive responsibility

Pay

For roles based in California, New York, Colorado, Massachusetts, or Washington State, the base salary hiring range for this position is $108,000 - $150,000 USD. Compensation offered will be determined by multiple factors including location, job-related knowledge, skills, and experience.

Benefits

• Paid vacation, holidays, and sick days
• Flexible working arrangement available
• Group medical, dental, and vision insurance
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match

About the Company

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities. Understanding diversity of opinion requires diversity of background. Our biggest asset is our people, and we strive to create a team that reflects the world we research.

We are driven by a set of shared values: fast, fearless, and innovative. We work diligently to get it right, guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything we do.

We provide best-in-class benefits to support physical, financial, and emotional wellbeing, fostering a sense of belonging and uniqueness in a supportive workplace.