Research Director

About the role

The Research Director role is crucial for ensuring that Knit customers achieve their desired research outcomes through their partnerships with Knit. Key responsibilities include owning customer relationships, driving project success, and contributing to customer retention and expansion.

Responsibilities

• Serving as the dedicated research lead for all customers' projects (on assigned accounts)
• Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context
• Driving as the strategic problem solver and research subject matter expert partner for customers
• Participating in continuous innovation on Knit's AI product to minimize the delta between AI output and a human researcher output
• Driving, maintaining, and enriching all customer context to improve Knit's ability to meet custom research needs
• Participating in feedback collection on "the last mile" - uncovering and documenting what happens after Knit delivers a project to when it's "stakeholder ready"
• Supporting Knit's product vision in getting to stakeholder-ready reports
• Successfully & effectively managing direct reports, ensuring they are successfully fulfilling their role's responsibilities and growing in impact

Requirements

• Must have 8+ years of market research experience, with the majority of the time spent on the supplier side in a market research agency environment
• Experience leading discovery and scoping calls, writing and editing quant and qual questionnaires from scratch, drafting analysis plans, and creating and presenting stakeholder-ready insights topline & reports
• Ability to drive initiatives and outcomes in ambiguous environments, both for navigating complex customer needs and Knit internal business changes
• Proven track record successfully operating in an early stage startup (
• Proven track record of owning client relationships with customers at Enterprise, Fortune 500 US-based companies, specifically working with insights professionals to scope and achieve desired research outcomes, resulting in customer retention and growth
• Ability to drive initiatives and outcomes successfully in environments with competing priorities, multiple research projects on at a given time, and simultaneous internal business demands
• Effective People Manager both cross-functionally and at the team level - specifically in driving clarity and accountability, hiring, onboarding, performance management, conflict resolution, and morale building

Qualifications

Must have a proven track record of successfully operating in an early stage startup (

Skills

Must have the ability to drive initiatives and outcomes successfully in environments with competing priorities, multiple research projects on at a given time, and simultaneous internal business demands. Must have the ability to be an effective People Manager both cross-functionally and at the team level - specifically in driving clarity and accountability, hiring, onboarding, performance management, conflict resolution, and morale building.

Benefits

Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!

Salary Range: $140,000 USD - $160,000 USD