Reprographics Associate

About the role

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. The Reprographics Associate is responsible for delivering high-quality reprographics, print production, and mail services for our client and internal teams. This includes copying, binding, finishing, document preparation, and managing physical and digital mail. The role requires strong customer service and communication skills, with experience using ENGAGE, Adobe Acrobat, and other Adobe Creative Cloud applications preferred. Working as part of a small, collaborative team of four, the successful candidate will become a key contributor to the day-to-day operation of the site. Reprographics and mailroom experience is strongly preferred, although training can be provided for candidates who demonstrate strong aptitude and a willingness to learn. While primarily focused on print and mail services, occasional support in hospitality and other workplace services may be required to maintain an excellent client experience. Location: West Loop, Chicago IL.

Responsibilities

• Confident working in a professional, client-facing environment, with a strong customer service focus and the flexibility to support hospitality services when required
• Utilize appropriate logs for all office services work
• Ensure that job tickets are properly filled out before beginning work
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
• Follow procedures to run jobs in proper order
• Communicate with supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Be able to lift up to 50 lbs. on a regular basis
• Prioritize workflow
• Performs Quality Assurance on own and work of others
• Load machines with various paper, toner, supplies
• Answer telephone, emails, and place service calls when needed
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent
• Minimum (1) year reprographics experience preferably in a legal, banking or large corporate environment
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment