Representative, Servicing & Collections

Responsibilities

• Maximize positive customer outcomes while delivering identified customer experience and financial performance targets
• Promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market
• Ensure delivery of targeted performance metrics and SLAs

Requirements

• High School or GED required
• 2+ years of work experience in an office type environment or contact center environment
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries - specific experience in personal injury, with applicable medical knowledge and claims law
• Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes
• Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy
• Excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team
• Self-motivated with desire to build great relationships, and able to meet and exceed goals
• Able to adapt to change and pivot easily between tasks and process changes
• Able to work quickly and accurately to meet tight deadlines
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
• Able to operate efficiently and effectively within a continuous evolving environment

Qualifications

• Must be able to work in-office at our Las Vegas, NV location

Skills

• Customer Service
• Negotiation
• Collaboration
• Adaptability
• Time Management
• Communication

Benefits

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.