Representative-Scheduler

About the Role

Obtains accurate demographic, insurance, and clinical information and enters it into the computer system to create the new patient account and financial record. Schedules patients with the appropriate provider across the BMHCC system. Performs other duties as assigned.

Responsibilities

• Provides coordination of patient flow by following established scheduling procedures and protocols.
• Handles phone calls for all internal and external customers into the department.
• Competently uses the hospital information and telecommunications systems to maintain records, correspondence, and reports to facilitate timely communication and accurate documentation.
• Communicates with staff and customers by maintaining, receiving, conveying, and recording information accurately.
• Completes assigned goals.

Requirements

• Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency.
• Skill to write legibly and record information accurately as necessary to perform job duties.
• Basic computer skills and ability to perform basic math computation.
• Excellent customer service and communication skills.
• Ability to speak, articulate, and be understood clearly.

Qualifications

• Experience: 1 year of business experience in a healthcare environment preferred (none required).
• Education: Additional business/college courses preferred.
• Knowledge: Medical terminology and knowledge of EPIC or other electronic medical records preferred.
• Training: Front desk clinical scheduling experience preferred.