Representative Payee II

About the role

This position is a key member of a multidisciplinary team providing money management services to individuals experiencing severe mental illness, addiction, or houselessness. The Representative Payee II helps develop and maintain an agency-based representative payee program for clients who are unable to manage their Social Security benefits, ensuring their basic living needs are met. The role also provides leadership and coordination with the Social Security Administration (SSA) and ensures compliance with all applicable SSA rules and regulations.

Responsibilities

• Monitor all client accounts in accordance with general accounting practices.
• Collaborate with clinical teams to identify potential clients and support current clients.
• Provide individual skills training to assist clients with managing and budgeting their funds.
• Function as a liaison with SSA to the Old Town Recovery Center and other stakeholders.
• Participate in clinical staff meetings and case conferences to support clinical interventions and maximize community tenure.
• Monitor and assure that the health and safety needs of clients are met.
• Maintain client records as required by program standards and SSA requirements.
• Work with the accounting team to ensure accounting practices are followed.
• Attend required meetings and trainings; participate in setting program goals and facilitating their achievement.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Support compliance with privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including reporting any breach of protected health information or personal identification information to the CCC Compliance Department and supervisor.
• Attend all mandatory CCC trainings in a timely manner.
• Participate in quality assurance and quality improvement activities as directed.

Minimum Qualifications

• High School diploma or GED.
• 2 years of experience with financial management within a non-profit or financial services setting and/or experience with budgeting and bill paying in a professional capacity.
• Experience in MIP or accounting database preferred.
• Intermediate proficiency in math calculations.
• Intermediate proficiency in Microsoft Excel.
• Current CPR certification prior to start date.
• Ability to complete forms thoroughly and accurately.
• Ability to adhere to Central City Concern’s drug-free workplace and comply with the Drug-Free Workplace Act of 1988.
• Physical ability to walk, bend, stoop, twist, kneel, reach, squat, pull, lift up to 25 lbs., climb stairs several times a day, and stand for long periods of time.
• Must pass pre-employment drug screen, TB test, and background check including DHS Background.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientation, treating individuals with respect and dignity.

Skills and Abilities

• Advanced knowledge and skills with agency-based representative payee programs.
• Demonstrated accounting knowledge and experience.
• Ability to work effectively with peers, individual clients, and groups.
• Ability to work as a team member and to establish priorities.
• Ability to apply principles learned to new situations and learn new skills.
• Ability to display a non-judgmental attitude.
• Knowledge of community and social service agencies.
• Knowledge and experience with adults with severe mental illness, addiction, or houselessness.
• Ability to show tolerance and compassion in difficult situations.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to work in an environment where people may be hostile or abusive.
• Ability to manage time and meet deadlines.
• Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
• Advanced ability to maintain accurate records and necessary paperwork.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to provide leadership.

Pay

$27.62 – $36.65/hr. Final compensation will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer maximum $32.05/hr per Union contract.

Schedule

Monday – Friday, 8:00 am – 4:30 pm (Saturday & Sunday off).

Benefits

• Generous paid time off plan providing up to 4 weeks of PTO accrual in the first year; accrual increases with longevity.
• 403(b) Retirement Savings plan with an employer match of 4.25% in the 1st year, 6% in the 2nd year, and 8% in the 3rd year.
• Up to 11 recognized holidays and 2 personal holidays (dependent on work shift schedule).
• Comprehensive medical, vision, and dental insurance coverage.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.