Representative Payee I

About the role

The Representative Payee I works as a critical member of the administrative support team to provide both general operations support and coverage for the Representative Payee II. The position assists in the operations of the agency based representative payee program to assist clients who are unable to manage their Social Security benefits to ensure that their basic living needs are met, following the SSA rules and regulations. This position will also work on specialized projects, data entry, reporting and act as back up to the front desk staff to ensure smooth and efficient administrative operations.

Responsibilities

• Generate data and reports as requested from CCC internal databases and other sources.
• Perform continuous auditing of client information to ensure accuracy for reporting.
• Provide monthly data reporting to internal and external stakeholders.
• Provide collaboration with the clinical teams to identify potential clients and support current clients.
• Apply for payeeship on behalf of clients as SSA.
• Offer individual skills training to assist with teaching clients how to manage and budget their funds.
• Functions as a liaison between SSA and other stakeholders.
• Participate in clinical staff meetings and case conferences as needed to assist with supporting clinical interventions to maximize community tenure.
• Maintain client records for SSA as required by program standards and funding requirements.
• Work in collaboration with accounting team to ensure accounting practices are followed.
• Provide backup coverage for administrative support as needed this includes answering switchboard, scheduling appointments, coverage for breaks and absences.
• Responsible for opening incoming mail, and maintaining supplies in office.
• File documents, Pull & copy paper charts as needed for audits and requests.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

Qualifications

• High School diploma or GED.
• Minimum of one (1) years of experience working with databases and generating reports, performing data entry, and other administrative tasks.
• Minimum typing speed of 55 wpm.
• Must have current CPR certification prior to start date.
• Experience in development and management of an agency based representative payee program preferred.
• Two (2) years of experience in an administrative role in a healthcare setting preferred.
• Intermediate proficiency in Microsoft Excel.
• Must have the ability to complete forms thoroughly and accurately.
• Ability to complete forms thoroughly and accurately.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.
• Physical ability to walk, bend, stoop, twist, kneel, reach, squat, pull, lift up to 25 lbs., climb stairs several times a day and stand for long periods of time.
• Must pass pre-employment drug screen, TB test, and background check including DHS Background.
• Must adhere to agency non-discrimination policies.

Skills

• Excellent organization skills, including the ability to prioritize, multi-task and meet deadlines.
• Skilled with Microsoft Word, Excel and Access, including the ability to create graphs, tables, and reports.
• Experience with office machines (fax, copier, multi-line phone systems).
• High proficiency with Microsoft Word, Excel, Outlook and Access.
• Experience working with confidential information in a HIPAA-compliant environment.
• Ability to problem-solve and utilize database knowledge to effectively report needed information.
• Ability to communicate clearly and concisely, both orally and in writing, to a wide variety of people.
• Ability to maintain accurate records and necessary paperwork.

Benefits

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year.
• Ambitious 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.