Representative-Patient

Coordinates Effectively and Efficiently

• Makes sure care is monitored and evaluated by the interdisciplinary team
• Evaluates patients’ families’ needs and concerns and relays them to staff
• Provides emotional support to patients’ families as needed
• Receives and provides general information to patients’ families and visitors
• Assists in resolving issues and problems raised by patients’ families
• Aids in the grieving processes and procedures for patients’ families

Orients/Educates

• Greets individuals in a positive and caring manner
• Orients and educates patients’ families and visitors about the Critical Care waiting area, policies, and procedures

Customer Service/Customer Relations

• Greet individuals in a positive and caring manner

Communication

• Promotes effective communication among the care team, treating clinicians, patients, families, and visitors
• Serves as a liaison between patient care personnel and patients’ families/visitors

Inventory

• Assesses and maintains waiting room supplies in an efficient manner
• Maintains compliance with budgetary guidelines

Regulation

• Adheres to NMHS/NMMC Policies/Procedures/Guidelines
• Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes

Requirements

• High School Diploma or equivalent, required; Associates Degree, preferred
• Minimum of 2 years experience in a clinical setting; preferred
• Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
• Demonstrated decision-making and problem-solving skills; required
• Excellent organizational and communication (written and verbal) skills; required
• Excellent human relations skills; required
• Excellent interpersonal skills; required
• Working knowledge of the development of adolescent, adult, and geriatric patients; required