Representative I (Remote; 11:30 AM - 8:00 PM Shift), Customer Care

About Our Client:The organization operates within the transportation industry, focusing on providing customer service solutions that address the common challenges customers face when scheduling and managing shipments. By offering responsive communication and problem resolution, the company supports efficient logistics and service delivery.About the Opportunity:The Representative I, Customer Care role is responsible for delivering high-quality customer service through telephone and email interactions. This position plays a key role in resolving customer inquiries, managing shipment pickups, and ensuring customer satisfaction by addressing concerns and providing product information. The role supports operational efficiency and contributes to maintaining positive customer relationships.Responsibilities:Schedule, verify, and investigate pickupsResolve customer problems and direct concerns for final resolutionRespond to customer inquiries with researched clarificationsMaintain clear documentation in the Customer Relationship Management (CRM) systemMeet Quality Assurance requirements and key performance metricsParticipate in department meetingsMaintain company-issued equipment and report connectivity issuesProvide product and service information and identify upselling opportunitiesSuggest improvements to enhance customer service and productivityProvide incidental receptionist coverage as neededMaintain regular attendanceRequirements:High school diploma or GED, or equivalent education and experienceFlexibility to work various shifts and additional hours as neededProfessional, confident, and friendly demeanorAbility to handle diverse customer communication styles calmlyEffective written and verbal communication skillsPreferred experience in call center or customer-facing roles; transportation industry knowledge is a plusAttentive listening skills with demonstrated empathyAbility to navigate multiple computer screens and websitesWorking knowledge of Microsoft Office; familiarity with CRM and AS/400 is helpfulAbility to lift approximately 20 poundsCompliance with company policies and Code of ConductAbility to work independently and as part of a teamCapable of managing multiple priorities under time constraintsAbility to read and interpret operational and safety documentsPass pre-employment drug screening, random drug/alcohol testing, and criminal background checkAuthorization to work in the United StatesPay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.