Customer Contact Center Representative - 11:30am-8:00pm Shift

About the Company

Wintrust provides community and commercial banking, specialty finance, and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan, and southern Wisconsin, and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and key branch banking locations throughout Illinois. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why Join Us

• An award-winning culture: Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years).
• Competitive pay and annual discretionary bonus eligibility.
• Comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match, and tuition reimbursement.
• Family-friendly work hours.
• Opportunities to grow and develop in your career with 175+ community bank locations.
• Promote-from-within culture.
• Entrepreneurial spirit and multiple opportunities for development and upward mobility.

Responsibilities

• Solve both internal and external customer inquiries, complaints, and requests by using a single point of contact resolution, utilizing solid knowledge of the bank’s processes, procedures, and electronic systems, while identifying potential systemic problems.
• Coordinate and assist in resolving deposit, loan, treasury management, and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.
• Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend customer resolution.
• Provide ongoing relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals.

Requirements

• 1-3 years of directly related experience.
• Banking customer service experience preferred.

Training and Schedule

The first five weeks consists of onsite training in Rosemont, Monday - Friday from 8:30am-5pm Central. Attendance is required due to the amount of information shared during training.

After training, the position is for the evening shift: 11:30am-8pm Monday through Friday and every other Saturday. Once the next class starts, you will be open for shift bids, such as 10am-6pm or 7am-4pm.

Benefits

• Medical Insurance
• Dental
• Vision
• Paid Time Off
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Pay

The estimated hourly rate for this role is $19.00 - $20.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience.