Customer Care Representative I (Part-Time)

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence.
• Demonstrates caring and empathy when delivering sensitive health information.
• Effectively responds to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Requirements

• Required Work Experience: 1-year related customer service excellence experience.
• PREFERRED Work Experience: Health care and laboratory related experience. Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Qualifications

• Physical And Mental Requirements: Consistent exceptional customer service, accuracy and quality focus required.
• Knowledge And Competencies: Align to Quest Culture & How We Work: CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. CARE - We show each person they matter. COLLABORATION - We commit teamwork - inside and outside of Quest. CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. CURIOUSITY - We ask vital questions in search of richer answers. FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
• Skills: Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

About The Role

Start date: September 21st
Training: Must be able to attend training onsite for 4-5 weeks in Renner Blvd. Lenexa, KS.
Schedule is Monday- Friday, 10:00AM - 2:00PM Central.

Work Schedule

Remote, Monday - Friday, 10:00AM - 2:00PM Central.

Pay

Pay Range: $17.25+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Part-time employees (29 hours or less per week) are eligible for: Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week)
• 6 Holidays plus 1 “MyDay” off (if regularly scheduled to work 20+ hours per week)
• 401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service
• Annual incentive plans
• Employee stock purchase plan
• Education assistance through MyQuest for Education
• Annual, no-cost health assessment program
• Blueprint for Wellness®
• and so much more!