Customer Service Representative I (Part-Time)

Virginia Beach, VA – Second (Evenings) shift

About the role

Sentara Health is seeking a part-time, remote Customer Service Representative. Candidates must reside in the Virginia Beach or Hampton Roads area and be able to travel on-site if connectivity issues arise. This position requires working between the hours of 3:30 PM to 7:30 PM, Monday through Friday.

The Customer Service Representative handles incoming calls to address issues related to member eligibility, plan prescription benefits, claim payment issues, patient services (e.g., updating billing information, establishing payment plans, resolving payment inquiries), and patient scheduling.

Responsibilities

• Research and resolve telephone inquiries from members or patients.
• Address issues related to member eligibility, plan prescription benefits, and claim payment.
• Assist with patient services needs, including updating billing information, establishing payment plans, resolving payment inquiries, and scheduling.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience.
• Data entry experience.
• Scheduling experience.
• Familiarity with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Benefits

• Medical, Dental, and Vision plans.
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• 401k/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000 reimbursement for certifications and free access to CEUs and professional development.
• Pet Insurance.
• Legal Resources Plan.
• Opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met.