Representative I Client Support

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time.

This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.

Responsibilities

• Respond to member inquiries via phone, email, or chat with professionalism and empathy.
• Resolve member-level issues related to pharmacy benefits, claims, eligibility, and other service needs.
• Escalate complex cases to senior support staff as needed.
• Document all member interactions accurately to ensure compliance and service quality.
• Identify recurring issues and share feedback with leadership for process improvement.
• Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
• Participate in team huddles and training sessions to stay informed on product updates and policy changes.
• Maintain a positive and solutions-oriented approach in all member interactions.
• Review general team processes for accuracy and recommend updates to leadership.

Requirements

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.
• Strong verbal and written communication skills.
• Ability to manage member issues with empathy and attention to detail.
• Must live in CST/EST time zone.

Preferred Qualifications

• Associate’s degree in Business, Healthcare Administration, or related field.
• Familiarity with CRM platforms, call center tools, or SOP documentation.
• Interest in career growth within client support or account management.

Education

High School Diploma

Pay

The typical pay range for this role is $17.00 - $28.46 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.

Schedule

• Full time.
• 40 anticipated weekly hours.