Client Services Representative I

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service, and ensuring customer satisfaction. This is a customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other related measures.

Responsibilities

• Promptly inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
• Provide strong customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Perform duties that may include:
  • Copy/Print Production/Copy Center
  • Copier Maintenance
  • Mail/Courier Services
  • Reception/Office Services
  • Shipping/Receiving
  • Inventory Services
  • Warehouse
  • File Room/Records File Services
• Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Reception/Office Services

• Perform general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into computer.
• Respond to customer needs and requests, accept deliveries, and set up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Requirements

• High School Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
• May require driving between multiple client locations; a personal vehicle, valid driver's license, and acceptable driving record may be necessary.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Pay

Anticipated base salary for this role: $17.20 - $23.37 hourly.

Benefits

• Competitive compensation and benefits package including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and other paid time off.
• Employee referral bonus.
• Employee discounts.
• "Dress for Your Day" attire program (casual is welcome, based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.