Client Services Representative I

About the role

The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing.

Responsibilities

• Ordering Processing: Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate; checking product availability and ensuring orders can be filled promptly; accurately inputting client orders, including product details, quantities, and client information, into the company’s database; verifying pricing and applying any applicable promotions or discounts to orders.
• Logistics: Working with shipping and logistics teams to ensure orders are shipped accurately and on time; tracking the status of orders and providing updates to clients.
• Customer Service: Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service; communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.
• Reporting: Maintaining detailed and organized records of all orders and related transactions; assisting with generating reports; identifying and resolving issues that may arise during the order processing cycle.
• Cross-Functional Integration: Work closely with sales, manufacturing, shipping and other internal departments to ensure smooth order processing.
• Quality: Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause; processing replacement orders as necessary.

Requirements

• Education: High School Diploma, required; Associates Degree or equivalent work experience, preferred.
• Experience: Minimum of 1 year of customer service experience, preferred; proficient with order entry processes and software, preferred.
• Required Skills: Time management, organization, and planning; strong verbal and written communication skills; problem‑solving, troubleshooting, and decision‑making; experience with Microsoft Office; regular/dependable attendance; flexibility of work hours, including overtime.
• Work Environment/Travel Requirements: Occasional travel related to other sites / corporate; extended periods of office work on a computer and in team meetings.
• Physical Requirements: Ability to work in an office environment, with occasional trips to manufacturing; lift up to 10 lbs.

Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression