Representante de atención al cliente bilingüe

What We Offer

• Compensation: The hourly wage for the position is $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
• Benefits & Perks:
  • Paid on-the-job training and a comprehensive new hire program.
  • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
  • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
  • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
  • Performance-based career advancement.
  • Educational Reimbursement Program.
  • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-Sponsored Life and AD&D Insurance.
  • Nice to Haves – Preferred Qualifications and Skills: Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

What We’re Looking For – Qualifications and Skills

• En este puesto, hablar español es esencial para conectar y crear confianza con nuestros clientes y la comunidad. Se requiere ser bilingüe (español/inglés).
• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

What You’ll Do – Essential Duties and Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Aid in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Workplace Awards & Recognition

• We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025.
• We have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands

• The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.
• The Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.