REPOST: UI Customer Service Representative (CSR) - Statewide
Job Responsibilities
- Provide general information and guidance with a positive, service-oriented attitude.
- Answer and handle inbound calls using call center scripts.
- Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
- Follow operational procedures and guidelines regarding escalation and issue resolution.
About Us
Business is booming in South Carolina! The state is consistently ranked among the best for doing business. Last year, over 8,000 new jobs were created and $9.12 billion in capital investment was attracted. Cities like Greenville, Charleston, Columbia, and Rock Hill are attracting entrepreneurs, and the hospitality industry is poised for growth as tourists explore the state's natural beauty and accessibility.
At the South Carolina Department of Employment and Workforce (DEW), we focus on connecting job seekers with their next career opportunities. We offer job security, affordable health insurance, great retirement benefits, and a supportive work environment.
Special Notice
This is a repost of a previously advertised position. Previous applicants are still under consideration and do not need to reapply.
Job Description
We are seeking an Unemployment Insurance (UI) Customer Service Representative (CSR) to join our team. The CSR will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. They will serve on the UI Operations team, which administers South Carolina’s unemployment insurance claims processes.
- Undergo training in call center scripts and operational procedures.
- Provide general information and guidance to callers.
- Handle inbound calls using call center scripts.
- Identify the proper course of action and use the department’s software and processes to document the call summary, course of action taken, and related disposition codes.
- Follow operational procedures and guidelines regarding escalation and issue resolution.
Minimum and Additional Requirements
- A High School Diploma and at least one year of relevant experience in a call center, contact center, or similar customer service center.
- A bachelor’s degree may be substituted for the required work experience.
Additional Comments
Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.