REPOST: UI Customer Service Representative (CSR) - Statewide

About the role

The South Carolina Department of Employment and Workforce (DEW) is seeking experienced and enthusiastic UI Customer Service Representatives (CSRs) to join our team. Our mission is to connect every jobseeker with their next great career opportunity.

Job Responsibilities

• Provide general information and guidance with a positive, service-oriented attitude.
• Answer and handle inbound calls using call center scripts.
• Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
• Follow operational procedures and guidelines regarding escalation and issue resolution.

Requirements

• A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center.
• A bachelor’s degree may be substituted for the required work experience.
• Experience in an insurance setting is preferred but not required.
• Adaptable, customer-service oriented individual with exceptional listening skills.

Benefits

• Health and dental insurance.
• Retirement and savings plan options.
• Paid vacation and sick leave.
• Telecommuting and flexible work schedules.