Repossession Administration Specialist

Responsibilities

• Review, validate, and process accounts eligible for repossession.
• Ensure all repossession actions comply with company policies, regulatory requirements, and internal procedures while maintaining accurate documentation and supporting timely assignments to repossession vendors.
• Serve as the primary control point for repossession eligibility, documentation integrity, and vendor assignment readiness across the repossession lifecycle.
• Confirm all required repossession conditions are met prior to assignment (title, lien status, account delinquency, required notices, etc).
• Conduct complete account validations.
• Apply appropriate account status codes (e.g., repo eligible, ineligible) with detailed notes supporting decisions.
• Ensure all repossession activity adheres to company policies and SOPs and regulatory requirements (FDCPA, SCRA, state laws).
• Validate that required notices have been sent and expired before assignment.
• Prevent unauthorized or non-compliant repossession activity by enforcing eligibility standards.
• Maintain audit-ready documentation in all systems.
• Review accounts flagged as ready for repossession and assign to approved vendors.
• Confirm eligibility remains valid at the time of assignment.
• Enter and maintain system codes indicating repossession stage (e.g., assigned, voluntary surrender, unable to locate).
• Provide vendors with accurate and complete account details to support recovery efforts.
• Maintain accurate, detailed, and compliant account notes in servicing systems.
• Track repossession stages using standardized coding structures.
• Ensure all supporting documents are uploaded and accessible.
• Act as the administrative gatekeeper between: Collections activity (pre-repo), Repossession assignment, Recovery and remarketing.
• Identify and escalate exceptions, risks, or discrepancies.
• Communicate account status changes clearly across teams.

Qualifications

• 1–2 years of collections, recovery, or servicing experience.
• Strong understanding of secured lending and repossession processes.
• Knowledge of regulatory requirements (FDCPA, SCRA, UDAAP principles).
• High attention to detail and strong documentation skills.
• Ability to make consistent, policy-driven decisions.