Reposession & Assignment Specialist

About the Role

PenFed is hiring a Repossession Assignment Specialist to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to participate in the assignment of secured consumer loans for repossession and perform associated tasks through the retrieval of collateral. You will contact members to resolve loans in active repossession while maintaining all interactions and activity in the system of record, following all related policies, procedures, and regulations.

Responsibilities

• Review Request for Repo cases to determine the course of action and initiate appropriate follow-up activity, maintaining online chronological records of all facts, information developed, actions taken, and results.
• Work an established assignment of repossession cases and tasks leading up through pickup notices and notice of intent to sell.
• Determine the reason for delinquency while providing options and/or repayment arrangements to assist the member in resolving the repossession.
• Counsel and solve routine as well as occasional advanced scenarios such as settlements, corresponding agreements, and IRS reporting.
• Maintain records of all daily activities and report to the Team Lead.
• Provide in-depth productive and remedial financial counseling for members as needed.

Requirements

• High School Diploma or GED required.
• Minimum of two (2) years of automotive collections/repossession experience, preferably at a financial institution.
• Understanding of preventative, productive, and remedial financial counseling.
• Minimum of one (1) year of experience with call center collections preferred.
• Strong communication, negotiation, decision-making, and written skills.
• Ability to multi-task.
• Available to work weekends, evenings, and overtime periodically.
• Experience with AI preferred.
• Bilingual skills in English and Spanish are a plus.

An equivalent combination of education and experience is considered.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Pay

The anticipated starting hourly range for this role is $17.74 - $27.96. This position is eligible for an organizational performance-based annual bonus (subject to board discretion and approval) and an individual performance-based annual bonus.

Benefits

• Comprehensive health, dental, and vision plans.
• Paid time off.
• Family-friendly benefits including paid parental leave, care support, and fitness center access.
• Financial wellness support through 401(k) match, employee loan discounts, and fully paid life and disability coverage.
• Education assistance for professional growth.
• Community involvement and volunteer opportunities.