Reporting Services Specialist I

About the role

The Reporting Services Specialist I is responsible to oversee the overall day-to-day operational functions of the Reporting Services department and investigate and process all Writs, Levies, Restraints, Attachments, Garnishments, and child support orders while ensuring privacy of confidential bank information.

Responsibilities

• Ensure total document and data integrity
• Maximize technology tools available
• Prepare departmental reports
• Identify and resolve Customer Service issues
• Analyze legal requests to understand and determine scope of request and ensure necessary (Federal and State) requirements are met
• Communicate and negotiate with serving attorney or agency to clarify documentation scope and required due date, and with customer that legal process was received and any additional information as applicable
• Process payment upon receipt of order or judgement
• Complete research and inquiries on several Northwest systems with customer information to identify type of relationship
• Respond to legal paper within designated timeframes
• Monitor records of legal process that was received without judgement
• Maintain records of all pertinent information related to the legal paper for audit purposes, following up as needed to keep serving agency and internal departments informed of progress
• Log all incoming requests when received for tracking and control purposes
• Process any release received promptly
• Evaluate records, perform due diligence and the submission for all states that require unclaimed property reporting
• Review IRS B Notice reports for further action, perform due diligence and initiate withholding when required, while ensuring compliance with IRA requirements, and nonresident alien records for recertification of W8Ben
• Request recertification for W8Ben
• Track and monitor requested forms
• Review daily all IOLTA/IOLAs for compliance with each state's IOLTA/IOLA program and report when necessary
• Submit monthly reports and interest to each IOLTA/IOLA Board
• Review new IOLTA/IOLAs for notification to applicable states and indicate status in applicable systems
• Process any restitution check received
• Perform quality control review on dormant accounts
• Maintain appropriate departmental records and reports
• Recommend improvements to procedures
• Recommend quality control enhancements
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Qualifications

• High School Diploma or equivalent preferred
• Less than 2 years Reporting Services experience preferred
• 2 - 6 years related banking experience preferred
• 2 - 6 years relevant experience preferred
• Proven ability to analyze service of process requests
• Proficient time management skills
• Strong organizational, multi-tasking, and prioritizing skills
• Team player

Physical demands

• Stationary position: Constantly
• Traverse (Move About): Occasionally
• Position objects (one person): Rarely
• Position objects (with another): N/A
• Ascend/Descend (ladders, stairs, scaffolds, etc.): N/A
• Position self to stationary objects: Rarely
• Operate standard office equipment: Constantly
• Grasp: Rarely
• Repetitive Motions: Frequently
• Ability to observe: Constantly
• Communicate: Frequently

Travel

As needed for training