Reporting Services Specialist I

Essential Functions

• Ensure total document and data integrity.
• Maximize technology tools available.
• Prepare departmental reports.
• Identify and resolve customer service issues.
• Analyze legal requests to understand scope and ensure Federal and State requirements are met.
• Communicate and negotiate with serving attorney or agency to clarify documentation scope, required due date, and inform customers that legal process was received.
• Process payment upon receipt of order or judgment.
• Complete research and inquiries on several Northwest systems with customer information to identify type of relationship.
• Respond to legal paper within designated timeframes.
• Monitor records of legal process that was received without judgment.
• Maintain records of all pertinent information related to the legal paper for audit purposes, following up as needed to keep serving agency and internal departments informed of progress.
• Log all incoming requests when received for tracking and control purposes.
• Process any release received promptly.
• Evaluate records, perform due diligence, and submit for all states that require unclaimed property reporting.
• Review IRS B Notice reports for further action, perform due diligence, and initiate withholding when required, while ensuring compliance with IRA requirements and non‑resident alien records for recertification of W‑8BEN.
• Request recertification for W‑8BEN.
• Track and monitor requested forms.
• Review daily all IOLTA/IOLA accounts for compliance with each state’s program and report when necessary.
• Submit monthly reports and interest to each IOLTA/IOLA board.
• Review new IOLTA/IOLA accounts for notification to applicable states and indicate status in applicable systems.
• Process any restitution check received.
• Perform quality control review on dormant accounts.
• Maintain appropriate departmental records and reports.
• Recommend improvements to procedures and quality control enhancements.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
• Navigate Microsoft Office software, computer applications, and department‑specific software to maximize technology tools and gain efficiency.
• Work as part of a team.

Qualifications

• High School Diploma or equivalent (preferred).
• Less than 2 years Reporting Services experience (preferred).
• 2–6 years related banking experience (preferred).
• 2–6 years relevant experience (preferred).
• Proven ability to analyze service of process requests.
• Proficient time management skills.
• Strong organizational, multi‑tasking, and prioritizing skills.
• Team player.

Physical Demands

• Stationary position – constant.
• Traverse (move about) – occasional.
• Position objects (one person) – rare.
• Position objects (with another) – not applicable.
• Ascend/descend (ladders, stairs, scaffolds, etc.) – not applicable.
• Position self to stationary objects – rare.
• Operate standard office equipment – constant.
• Grasp – rare.
• Repetitive motions – frequent.
• Ability to observe – constant.
• Communicate – frequent.

Travel Requirements

Travel as needed for training.