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Jobs · Information Technology · California

Reporting & Analytics Director

U.S. Bank · San Francisco, CA · 1 mo ago
Information Technology$150k–$176k/yrFull-time

Job Description

We are seeking a strategic and transformational Reporting & Analytics Leader to join our Sales, Credit, and Servicing Center of Excellence. This role will define and execute the vision, strategy, and delivery of reporting, business intelligence, analytics, and AI-powered insights that enable better decision-making, improved operational performance, and enhanced customer outcomes across Salesforce, nCino, and related platforms.

Key Responsibilities

  • Define and execute the long-term strategy and roadmap for reporting, analytics, business intelligence, and AI-driven insights supporting Sales, Credit, and Servicing operations.

  • Identify and champion opportunities to leverage AI, automation, and advanced analytics to improve productivity, accelerate decision-making, and enhance customer and employee experiences.

  • Partner with business and technology leaders to align analytics investments with strategic business priorities and measurable outcomes.

  • Establish a culture of innovation, continuous improvement, and data-driven decision-making across the organization.

  • Lead, coach, and develop a high-performing team of reporting and analytics professionals.

  • Build organizational capabilities in analytics, data visualization, AI-enabled insights, and business intelligence best practices.

  • Foster collaboration, accountability, and professional growth while creating a high-engagement team culture.

  • Serve as the Product Owner for reporting and analytics capabilities, driving prioritization and maximizing business value.

  • Manage product roadmaps, backlogs, user stories, and acceptance criteria to ensure alignment with stakeholder needs and strategic objectives.

  • Partner closely with Product Management and Technology teams to develop release strategies, evaluate trade-offs, and communicate progress and value delivery.

  • Drive adoption, optimization, and governance of key analytics and data platforms, including Tableau Cloud, Snowflake, Databricks, Salesforce CRM Analytics, Agentforce, Data Cloud, and nCino.

  • Leverage expertise in SQL, data modeling, data architecture, and business intelligence to deliver scalable, trusted, and actionable analytics solutions.

  • Establish enterprise reporting standards, KPI frameworks, data quality controls, and self-service analytics capabilities that empower business users.

  • Utilize customer insights, business feedback, and data-driven analysis to continuously evolve reporting and analytics capabilities.

  • Present analytics strategies, roadmaps, insights, and business outcomes to executive leadership, governance forums, and large stakeholder groups.

  • Serve as a trusted advisor to senior leaders by translating complex analytical findings and technology opportunities into actionable business recommendations.

  • Build strong partnerships across business, product, operations, and technology teams to drive alignment and adoption.

Preferred Qualifications

  • Proven experience leading reporting, analytics, business intelligence, data, or insights teams.

  • Demonstrated success developing and executing analytics strategies that drive meaningful business outcomes.

  • Experience working within financial services, banking, lending, servicing, or other highly regulated industries preferred.

  • Strong executive presence with a demonstrated ability to influence senior leaders and drive organizational change.

  • Deep hands-on experience with Tableau Cloud, Tableau Desktop, Snowflake, Databricks, and SQL.

  • Experience building and supporting analytics solutions across Salesforce, CRM Analytics (CRMA), Agentforce, Data Cloud, and nCino environments.

  • Strong understanding of cloud-based data platforms, data architecture, data governance, data modeling, and business intelligence best practices.

  • Experience leveraging AI and automation capabilities to improve reporting, insights generation, and user experiences.

  • Strong product management and Agile delivery experience, including roadmap development, backlog management, prioritization, and stakeholder engagement.

  • Proven ability to lead cross-functional teams and deliver scalable analytics products and capabilities.

  • Exceptional communication, storytelling, and presentation skills.

  • Ability to simplify complex technical and analytical concepts for business and executive audiences.

  • Experience presenting to executive leadership and influencing strategic decisions through data-driven recommendations.

  • Comfortable leading discussions and presenting to large audiences in governance forums, leadership meetings, town halls, and enterprise-wide initiatives.

Benefits

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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