Replay Technical Support Specialist

About the role

Responsible for providing technical support to clients in Las Vegas. This includes troubleshooting issues, assisting with software installations, and resolving customer inquiries.

Responsibilities

• Provide timely and effective technical support to clients via phone, email, and chat.
• Assist with the installation and configuration of software applications.
• Document issues and solutions for future reference.
• Participate in regular training sessions to stay updated with new technologies and products.

Requirements

• Bachelor’s degree in Computer Science or related field.
• At least 2 years of experience in technical support or a similar role.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and basic knowledge of IT infrastructure.

Qualifications

• Experience with common IT hardware and software.
• Knowledge of network troubleshooting and basic cybersecurity principles.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Skills

• Technical proficiency in troubleshooting and resolving client issues.
• Effective written and verbal communication skills.
• Basic understanding of cloud computing and virtualization technologies.

Benefits

• Competitive salary package.
• Incentive-based performance bonuses.
• Vacation and sick leave.
• Paid time off for holidays.

Pay

• $50,000 - $60,000 annually.

Schedule

• Full-time position.
• Monday through Friday, 9:00 AM - 5:00 PM.

Contact Information

To apply, please fill out the form below or contact us at support@isolved.com.