Replay Technical Support Specialist

About the role

Responsible for providing technical support to clients in Los Angeles. This includes troubleshooting issues, assisting with software installations, and resolving customer inquiries.

Responsibilities

• Provide timely and effective technical support via phone and email
• Assist with software installations and configurations
• Document and track support tickets
• Conduct research and provide solutions to complex problems
• Train new team members on support procedures

Requirements

• Bachelor’s degree in Computer Science or related field
• 2+ years of experience in technical support or related field
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with common IT hardware and software
• Knowledge of network infrastructure and protocols
• Ability to prioritize tasks and manage multiple projects simultaneously

Skills

• Technical writing and documentation skills
• Customer service orientation
• Attention to detail

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time position
• Monday through Friday, 9:00 AM - 5:00 PM