Technical Support Specialist

About the role

Join the industry leader to design the next generation of breakthroughs As a Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and resolving any technical issues they may encounter. Your expertise and problem-solving skills will contribute to the success of our technical facilitate operations and help us deliver exceptional customer service. You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely and effective technical facilitate, troubleshooting issues, and offering solutions to ensure their satisfaction. Your attention to detail and ability to communicate technical information clearly will be essential in resolving customer inquiries and maintaining strong relationships.

Responsibilities

• Provide technical facilitate to customers, troubleshooting and resolving technical issues
• Communicate effectively with customers to comprehend their needs and provide appropriate solutions
• Document and track customer inquiries and resolutions in our system
• Work with cross-functional teams to escalate and resolve complex technical issues
• Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers

Requirements

• 2+ years of experience in technical support or a related role
• Strong technical skills and knowledge of building automation systems
• Exceptional problem-solving skills and a dedication to excellent customer service
• U.S. person (U.S. citizen, permanent resident, or protected status under asylum or refugee status) due to export control compliance

Qualifications

• Bachelor's degree in Engineering or a related field
• Experience providing technical support in the building automation industry
• Excellent interpersonal and communication skills, both written and verbal
• Ability to adapt to changing technology and industry best practices

Pay

The hourly wage for this position is $20.58.

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program (EAP)
• Educational Assistance
• Parental Leave
• Paid Time Off (vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Schedule

Hybrid work schedule based out of Salem, OR.