Technical Support Specialist
Worldwide Express · Austin, TX · 2 wk ago
Information TechnologyFull-time
About the role
This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.
Responsibilities
- Understand and support the company’s proprietary systems and other third-party systems to provide guidance (including, but not limited to: WEXNET, SpeedShip, UPS.com, WorldShip, ShipRush).
- Provide first line technical support via phone, e-mail and/or a desktop support application.
- Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
- Troubleshoot basic hardware issues.
- Test bug fixes and enhancements.
- Redirect or escalate problems as appropriate.
- Respond to inquiries in a timely manner, adhering to procedure and protocol.
Skills
- MS Office (Excel, Word, Outlook)
- Computer hardware and software knowledge
- Adaptable
- Attention to detail
- Good communication skills, both verbal and written
- Excellent collaboration skills
- Time management skills
- Ability to prioritize
Qualifications
- Bachelor’s degree
- 0 – 2 years of relevant experience