Repairs Administrator

About the role

The Repair Administrator will be a key member of the Santa Clarita business unit, working with Customer Services, Program Management, Planning, Engineering, and end customers. The position supports two key areas: repair planning and repair proposals.

Responsibilities

• Initiate plant maintenance orders (PMO) for all repair units.
• Provide a commitment date for all funded repairs.
• Status repairs as they progress through the repair process.
• Issue ship alerts to Customer Services.
• Proactively inform Program Managers of delays.
• Cook up plant maintenance orders (PMO).
• Work with the warehouse team to ensure materials are promptly moved to operations for test & evaluation.
• Schedule test & evaluation to meet internal targets (6 weeks).
• Track BOE status/turnaround time from evaluation.
• Review BOE with engineering, finance, and Program Management.
• Create repair proposals outlining actuals and estimates for both time & material and firm fixed proposals.
• Interpret and respond to customer inquiries, modifying proposals as required.
• Upon funding (warranty + non-warranty), schedule repair efforts working with purchasing to ensure lead times align to the quote.
• Collaborate with Program Management to identify customer priorities, scheduling accordingly.
• Communicate any delays or requirements to the Customer Services Specialist (CSS) and Program Management Office.
• Maintain a log of requested proposals and stage of completion.
• Support management on various work initiatives.
• Support continuous improvement activities.

Requirements

• Postsecondary degree and 5+ years experience in proposals, planning and/or business administration, or equivalent experience.
• Knowledge of repair related procedures (Maintenance, Repair, and Operations).
• Strong skills in planning, problem solving and analysis.
• Experience with scheduling work based on resources available.
• Excellent written and oral communication.
• Ability to handle multiple tasks and meet deadline requirements with minimal supervision.
• Familiarity with Military and Aerospace market and customer base is desired, but not mandatory.
• Proficient in SAP ERP, PIVOTAL CRM, or equivalent is desired but not mandatory.
• Proficient in Microsoft Office business applications.

Qualifications

• Ability to manage multiple priorities.
• Strong attention to detail.
• Comfortable interfacing directly with customers.
• On-site position in Santa Clarita, CA.

Skills

• Knowledge of repair related procedures (Maintenance, Repair, and Operations).
• Strong skills in planning, problem solving and analysis.
• Experience with scheduling work based on resources available.
• Excellent written and oral communication.
• Ability to handle multiple tasks and meet deadline requirements with minimal supervision.
• Familiarity with Military and Aerospace market and customer base is desired, but not mandatory.
• Proficient in SAP ERP, PIVOTAL CRM, or equivalent is desired but not mandatory.
• Proficient in Microsoft Office business applications.

Benefits

• Paid Time Off
• I 401K with Employer Match and Profit Sharing
• Health and Wellness Benefits
• Learning and Development Opportunities
• Referral Program
• Competitive Pay
• Recognition
• Employee Stock Purchase Plan
• Inclusive & Supportive Culture

Pay

$27.93 - 37.21 hourly.

Schedule

On-site position in Santa Clarita, CA.