Repair Technician US

About the role

Solotech is a global leader in live productions, systems integration, and virtual technology. As a Repair Technician, you will service and support our service department, perform quality control on sold equipment, review and confirm equipment/materials, estimate resource requirements for equipment repair, and handle implementation activities for audio-visual projects or post-sales service and support.

Responsibilities

• Repair and maintain Solotech and S&SI customer inventory using hand tools, light-duty power tools, electrical meters, and electrical testers, including lighting, sound, video, and rigging entertainment equipment.
• Create reports detailing service work performed.
• Manage spare parts inventory.
• Maintain preventative maintenance and repair procedures.
• Work with Salesforce, D365, and R2 inventory software.
• Work with manager to forecast project needs.
• Interface with Live Production and S&SI Project Managers.
• Work closely with department managers for repair deliveries.
• Ensure technical resources management, including parts and materials necessary to repair, inspect, prepare, and maintain equipment.
• Ensure RMA shipment and returns management.
• Participate in ongoing training programs.
• Identify and eliminate potential risks related to health and safety.
• Carry out all other related tasks required for the position.

Requirements

• High School diploma or GED.
• 3 years of experience in lighting, audio, video equipment, or electronics repair.
• Excellent understanding of audio, lighting, video projection for both consumer and professional-grade equipment.
• Excellent technical analytical skills.
• Ability to read and interpret wiring diagrams.
• Valid driver’s license and reliable transportation.
• Teamwork-oriented.
• Ability to self-manage priorities, respect timelines, and meet critical deadlines.
• Ability to self-manage multiple projects at a time.

Skills

• Knowledge of automation systems (Crestron, AMX), video conferencing systems (Polycom, Cisco), lighting systems (DMX, Light Jockey, ETC, Strand), and digital audio processing (Q-SYS, Soundweb, Biamp) is a plus.
• Knowledge of Salesforce, R2, and D365 is a plus.
• Proficiency with Office 365 (PowerPoint, Word, Excel).

Physical Requirements

This is not an all-inclusive list but provides an overview of the requirements for this position. While performing the duties of this job, the employee is regularly required to:

• Continually: Sit, walk, speak, and hear.
• Continually: Type, write, and read.
• Occasionally: Stand, carry, reach, push, and lift up to 50 lbs.

Work will be performed in a warehouse setting with flexible hours to support operations. The environment may be fast-paced, hot, cold, and dark.

Benefits

• Competitive compensation and group insurance plan.
• 401(k) with employer contribution.
• Skills development activities and opportunities for career advancement.
• Work environment conducive to personal health and well-being.
• Employee assistance program.
• Paid time off and referral program.