Repair Technician (Snohomish County Locations)

Key Responsibilities

• Diagnose and Troubleshoot: Utilize your exceptional technical and analytical skills to identify and troubleshoot issues in electronic devices accurately.
• Client-Focused Service: Provide personalized recommendations for problem resolution and communicate complex technical issues in a simple, understandable manner to clients.
• Repair and Replacement: Offer transparent repair and replacement estimates to clients, ensuring complete satisfaction and confidence in our services.
• Quality Assurance: Ensure that all repairs meet or exceed industry quality standards, upholding the reputation of our brand.
• Client Engagement: We greet clients quickly, warmly, answer phone calls professionally, and maintain a positive and friendly environment, setting the stage for superior client experience.
• Accessory Knowledge: Stay informed about the latest accessory inventory, utilizing your expertise to provide tailored recommendations to clients.
• Inventory Management: Keep track of all devices and inventory, safeguarding stock and maintaining accurate records using the point-of-sale system.
• Store Maintenance: Uphold the professional appearance of the store and workstations, ensuring cleanliness and organization at all times.

Basic Qualifications

• Exceptional client service skills, ensuring clients feel valued and well taken care of throughout their experience.
• Strong technical, problem-solving, and analytical skills to effectively diagnose and troubleshoot electronic devices.
• Superb organizational and cleanliness skills to maintain an efficient and orderly work environment.
• Excellent written and oral communication skills, essential for effectively engaging with clients and colleagues.
• Proficiency in Microsoft Office and the ability to work well in a team environment.
• Flexibility to work varying hours, including weekends and holidays, to meet the needs of our clients.
• A high school diploma or GED.

Preferred but not Necessary Qualifications

• If you have them, we will pay you more:
• A+ Certification and Apple Certified Macintosh Technician (ACMT), demonstrating advanced technical expertise.
• Hands-on experience in repairing electronics, smartphones, PC/MACs, and game consoles.
• Technical degree or certification in Electronics or Consumer Electronics, showcasing a deeper understanding of the field.
• Previous work experience in retail electronics or cell phone carrier stores, providing valuable industry insight.

Compensation

The pay range for this role is $37,500 - $45,760 ($18 hr-$22 hr), with the potential to earn uncapped commissions and tips. Current Technicians, on average can make an additional $3 to $8 per hour through commissions and alone. Top performers make even more. After 60 days we offer a shared cost comprehensive medical, dental, vision, and life insurance plan to support our team’s well-being.

About UBreakiFix

About Us Founded in 2011, iDoctor Cell Phone and Tablet Repair LLC set out with one clear mission: to become an industry leader in handheld and portable device repair. In 2018, we strengthened that commitment by partnering with uBreakiFix, aligning ourselves with a nationally recognized brand known for OEM-Grade parts, expert training, and continued innovation in the repair space. A bit about our brand: uBreakiFix was established in 2009 and has since expanded to over 700 locations across the U.S., Puerto Rico, Canada, and beyond. Its rapid growth is a testament to an unwavering dedication to customer satisfaction, industry-leading warranties, and a competitive price promise. From smartphones and tablets to gaming consoles, laptops, and data recovery—uBreakiFix is the trusted name in device repair. At iDoctor LLC, we’re proud to be a part of that legacy. Our team of highly trained technicians is equipped to repair nearly any device while upholding the highest standards of quality and functionality. Thanks to the loyalty and referrals of our customers, we’ve grown into one of the most trusted electronic repair providers—bringing fast, reliable service to communities nationwide. If it’s got a power button and there are parts available, we’ll take a look at it. And with every repair backed by our 90-day minimum warranty, we stand behind the work we do. At iDoctor, we don’t just fix devices—we restore peace of mind.