Repair Technician, Audio Visual - Coppell

Repair Technician in Warehouse Operations (WO) facilitating and conducting repair of Encore-owned equipment while supporting equipment transportation, scanning, tracking, internal billing, and other warehouse functions. Reports to the National Repair Manager or Director of Warehouse Operations.

Responsibilities

• Perform technical and cosmetic repair and maintenance on Encore equipment and road cases, including show-related and facility-related items.
• Support all Quality Control (QC) processes and procedures.
• Design and build miscellaneous equipment or devices to enhance performance or add value to existing equipment.
• Maintain relationships with vendors and order necessary parts to complete repairs.
• Visit Encore hotel locations to inspect gear and identify items in need of repair.
• Establish and provide reporting on key repair metrics and ROI.
• Purchase shop-related items.
• Research and test new equipment; prepare synopses of benefits, costs, and drawbacks.
• Monitor product advances and identify manufactured-related problems with equipment.
• Provide excellent service to internal and external customers, exceeding expectations.
• Maintain positive relationships with Encore teams through effective communication and service.
• Inform internal and external customers on repair status.
• Produce reports on key repair metrics as necessary.
• Pick, scan, and stage outgoing equipment for transport.
• Sort, scan, and perform QC on incoming equipment.
• Re-shelf equipment after sorting and QC process completion.
• Perform annual physical inventory of equipment.
• Load and unload equipment from vans, trucks, and tractor-trailers.
• Assist with equipment deliveries or on show sites as directed.
• Maintain an orderly work area.
• Understand company processes and follow procedures.
• Utilize Helios software to manage pick lists and track equipment orders.
• Utilize I-Procurement to order parts.
• Utilize Service Manager to maintain the work order database.
• Complete system entry and paperwork in a timely and accurate manner.

Requirements

• Minimum of an associate’s degree or diploma in a related technical discipline, or equivalent formal military technical training.
• 1+ years of experience in component-level fault isolation and repair.
• Experience in the repair of professional/semi-professional A/V and lighting equipment (or consumer electronics) is a plus.
• Ability to troubleshoot and repair analog and digital circuitry to the component level.
• Competent use of test equipment such as DMM, oscilloscope, and signal generators.
• Clean soldering/desoldering skills on both through-hole and surface-mount components.
• Self-motivated, resourceful individual with the ability to work well independently and in groups.
• Good mechanical skills.
• Basic computer/Microsoft Office (Word, Excel) skills.
• Ability to take direction and communicate with managers and subordinates.
• Strong organizational skills.

Work Environment

• Work is performed at event venues and in a warehouse environment.
• Must adhere to appearance guidelines as defined by Encore.
• Warehouse work involves exposure to outdoor temperatures, dirt, sand, and/or dust.
• Working conditions vary from moderately quiet to noisy volumes.
• May use high-end audio-visual equipment and electrical components.
• Working times may include irregular hours and on-call status, including days, evenings, weekends, and holidays.

Pay

Hourly pay range: $20.82 - $27.07. Compensation is determined based on qualifications, location, relevant work experience, and particular skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and families, including health and wellness programs. View benefits options for employees worldwide.

Encore is committed to fostering a welcoming culture that celebrates unique strengths and differences. View details on our commitment to inclusivity and belonging.