Repair Technician

Velocity is seeking a Repair Technician to analyze, troubleshoot, and repair dye sublimation printers and related equipment, while documenting all maintenance activities. This bench repair role requires a high degree of personal responsibility, commitment to quality, and excellence.

Schedule

Monday–Friday, 8:00 AM–4:30 PM EST

Responsibilities

• Diagnose and repair dye sublimation printers and related equipment with a high degree of quality, efficiency, and consistency.
• Keep reliable documentation and records of maintenance performed on devices.
• Troubleshoot devices down to sub-assembly level.
• Replace defective component(s).
• Meet daily, weekly, and monthly production goals.
• Follow and actively participate in an accurate inventory control program.
• Provide technical assistance to customer support.
• Keep workstation and area clean and organized.
• Be cross-trained and flexible in regard to responsibilities and competencies.

Skills

• Intermediate level of electronic and mechanical skills.
• Functional ability to use tools and calibration instruments.
• Ability to interpret technical documentation.
• Working knowledge of Windows, Microsoft Office, and other basic software.
• Clear and concise note-taking ability.
• Ability to contribute to the team while completing individual tasks.
• Attention to detail.
• Ability to multitask.
• Independent work skills and ability to work under deadlines.
• Critical thinking skills to assist in problem solving.
• Flexibility in daily duties to contribute to the Company’s overall goals.
• Ability to maintain good working relationships with co-workers.

Qualifications

• High School Diploma (required).
• Associate's degree or equivalent from a two-year College or technical school (preferred).
• Customer service experience.
• Experience with Microsoft Office software.

About the Company

Velocity MSC, founded in 2005, is a growing technology solutions and services company serving thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians, Velocity enhances how multi-location enterprises communicate and do business. The company fosters a collaborative, customer-obsessed work environment where every team member has the opportunity to make an impact.

Benefits

• Medical, Dental, and Vision coverage.
• Paid Time Off (PTO) and Paid Holidays.
• 401K with Employer Match.
• Paid Parental Leave.
• Company-provided Life Insurance and Short/Long-Term Disability.
• Supplemental Benefits available.

Diversity and Inclusion

Velocity is committed to diversity and inclusion, fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. The company values collaborative teamwork and draws inspiration from various perspectives and experiences to strengthen connections with team members, customers, and communities.