Repair Technician

Essential Duties, Functions & Key Accountabilities

• Troubleshoots Customer issues
• Installs, upgrades, changes, and troubleshoots video, telephony, and high-speed internet services at customer locations
• Educates customers regarding their existing and new services, promotes other REV services, and proposes solutions to customer problems
• Provides the highest quality standard in the most productive manner
• Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies
• Prepares for daily work assignment by properly stocking up equipment and supplies from warehouse
• Maintains company vehicle inside and out, Including inventory stock
• Uses Mobile Tech dispatch properly including closing tickets out correctly and inventory transactions

Knowledge & Skills

• Ability to install a triple play service in the proper time frame given
• Ability to complete the minimum required tasks given in a day to qualify for Good Jobs in Eight Bonus Program
• Ability to complete a pre-hang including splicing and hanging the ONT, running the jumper at cross box, Identifying the correct fiber and splicing it at the pedestal
• Basic knowledge of copper telephony
• Basic understanding of telephony, video and high-speed internet services and fiber optics
• Ability to understand and learn fiber optic color codes
• Basic understanding of wireless issues within the premise
• Basic understanding of s equipment, Pon, RF and DSL meters
• Basic understanding of computers and operating systems
• Basic understanding of IPTV, IP addresses
• Basic understanding of networking
• Basic understanding of HDTV and digital surround formats

Behaviors

• Upholds and acts in accordance with REV’s Guiding Principles

Qualifications & Prerequisites

• High School degree or GED equivalent
• 18 years of age
• Valid State driver’s license and a good driving record
• Pass a background check
• Minimum of one year of work experience in at least one of the following areas: Installation department and or previous training from other telephony companies
• Basic understanding of s equipment for troubleshooting video, telephony, and high-speed internet
• Ability to use a 28’ extension ladder in a safe manner and or climb poles
• Required to work various hours, including day, evening, night and split hours as established to meet service requirements

General Information

This job description does not restrict the company’s right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.