Repair Technician
About the role
This position is responsible for achieving the customer satisfaction goals of the department by repairing and refurbishing equipment in a timely, professional, and complete manner. The Service Technician works under the general supervision of the Service Shop Team Leader.
Responsibilities
- Possess a basic understanding of all brands and configurations of equipment offered by New England Coffee Company, including coffee, tea, and related allied product preparation equipment.
- Familiar with wiring schematics and levels of mechanics (plumbing and electrical).
- Possess basic diagnostic skills.
- Troubleshoot customer equipment and technical problems with members of the sales force over the telephone.
- Proactively detect and correct potential problems before they occur.
- Complete clear and accurate work orders documenting service provided, parts used, and results.
- Perform related duties as assigned by the Equipment Supervisor.
- Follow all safety procedures and participate in safety training. Maintain safe and efficient use of equipment, tools, and personnel. Report any injury or accident immediately to the supervisor and/or any unsafe condition.
- Ensure the operation provides food-safe, quality products that meet or exceed all product specifications and regulatory requirements.
- Assist with warehouse duties as needed.
- Must be able to lift 50 lbs.
- Valid Driver's License required.
- Maintain a clean driving record.
Qualifications
- High School Diploma or equivalent.
- Minimum of 1 year experience as a repair technician.
- Excellent communication skills.
- Completion of the company's wide orientation program.
- Ability to perform well under pressure.
Leadership behaviors
- Articulate: Express thoughts clearly, maintain a flow of information, and confirm understanding.
- Collaborative: Value the ideas and opinions of others; prioritize collective success over individual achievement.
- Innovative: Take risks and feel comfortable in fast-changing environments.
- Passionate Curiosity: Be inquisitive, energetic, and involved.
- Results Oriented: Hold high expectations for yourself and others.
- Strategic: Take a long-range, broad approach to problem-solving.
- Transparent: Be straightforward, objective, and without prejudice.
Scope of position
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a business-critical position: schedules may change as business needs require, and individuals must be able to remain flexible to changes in work schedules, including weekends and/or hours outside normal work schedules.
Pay
$22/hour
Benefits
- Medical, dental, vision, and telemedicine
- Term life, whole life, accident insurance, critical illness, and legal plan
- Short-term disability
- Retirement savings plan
- Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
- Transit spending account
- Earn paid sick leave under applicable state or local plan