Repair Technician

About the role

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through deep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

You will be responsible for diagnosing, troubleshooting, and repairing a variety of electronic devices and computer hardware to ensure optimal functionality and customer satisfaction.

Responsibilities

• Perform in-depth diagnostics on malfunctioning electronic equipment, including desktops, laptops, servers, and peripherals, to identify root causes of issues.
• Execute repairs, replacements, and upgrades of hardware components such as motherboards, memory, hard drives, power supplies, and other internal/external parts.
• Conduct software troubleshooting, reinstallation of operating systems, driver updates, and data recovery as needed.
• Utilize schematics, service manuals, and diagnostic tools to accurately pinpoint and resolve technical problems.
• Document all repair activities, parts used, and test results thoroughly and accurately in the company's tracking system.
• Maintain a clean, organized, and safe work environment, adhering to all safety protocols and ESD (Electrostatic Discharge) procedures.
• Collaborate with team members and supervisors to optimize repair processes and improve efficiency.
• Provide clear and concise communication regarding repair status and technical details.
• Participate in training sessions to stay updated on new technologies, products, and repair techniques.
• Perform quality control checks on repaired items to ensure they meet performance standards before release.

Qualifications

• High school diploma or equivalent; Associate's degree or technical certification in electronics, computer repair, or a related field preferred.
• 1-3 years of experience in electronic device repair, computer hardware troubleshooting, or a similar technical role.
• Proficient in diagnosing and repairing PC hardware components and software issues.
• Familiarity with various operating systems (e.g., Windows, macOS, Linux) and common applications.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent manual dexterity and experience using hand tools for intricate repairs.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• A+ certification or equivalent industry certifications are a plus.
• Ability to lift and move equipment up to 50 pounds occasionally.

Benefits

• Benefit Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Mental Health Care
• 401K with match
• Paid Holidays, Vacation & Sick Days
• Tuition Reimbursement
• Perks at Work
• LEAP Program
• MyFlexPay