Repair Technician

Diagnoses, repairs, tests, and configures technology equipment to ensure devices meet quality and operational standards. Performs hardware troubleshooting, repairs, and quality checks while maintaining accurate documentation and supporting repair operations.

Responsibilities

• Diagnose, troubleshoot, repair, test, and configure technology equipment to ensure devices meet operational and quality standards.
• Perform hardware repairs and replace defective components.
• Verify equipment functionality and document repair activities accurately within company systems.
• Maintain inventory and repair records.
• Follow established repair procedures and safety guidelines.
• Prioritize workload to meet service expectations.
• Collaborate with internal teams to support operational goals.
• Handle equipment staging, shipping support, and other duties as assigned.

Requirements

• High school diploma or equivalent required; technical certification or related education preferred.
• 1–3 years of experience as a repair technician, bench technician, hardware support, or in a related technical role.
• Experience repairing electronic devices, mobility equipment, POS systems, printers, handheld scanners, or related hardware.
• Experience working in a warehouse, repair center, logistics, or technical operations environment preferred.
• Prior experience working within service level expectations and quality standards.
• Soldering experience preferred but not required.

Skills

• Technical troubleshooting and problem-solving skills.
• Attention to detail and accuracy when diagnosing and repairing equipment.
• Ability to prioritize workload and manage multiple repair tasks efficiently.
• Strong organizational and time management skills.
• Effective verbal and written communication skills.
• Customer service mindset with a focus on quality and timely resolution.
• Ability to work independently and collaboratively within a team environment.
• Adaptability and willingness to learn new technologies, repair methods, and systems.
• Accountability and ownership of assigned work.
• Ability to follow established processes, procedures, and quality standards.
• Experience in troubleshooting and repairing electronic equipment, hardware, or technology devices.
• Understanding of computer hardware components and peripheral devices.
• Familiarity with diagnostic tools, testing equipment, and repair procedures.
• Ability to interpret technical documentation, repair instructions, and work orders.
• Basic computer proficiency, including Microsoft Office applications and business systems.
• Experience with inventory tracking or repair ticket systems preferred.
• Ability to perform data entry accurately and maintain repair documentation.
• Familiarity with barcode scanners, printers, mobile devices, POS equipment, or networking equipment preferred.

Working Conditions

• Warehouse environment.
• Core business hours are generally 8:00 am – 5:00 pm; may require work outside normal business hours depending on operational needs.

Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to use hands and fingers for fine motor coordination, including operating repair tools, keyboards, and electronic testing equipment.
• Ability to frequently bend, stoop, kneel, crouch, twist, and reach while performing repair and maintenance activities.
• Ability to visually inspect small electronic components and identify defects or repair needs.
• Ability to hear and verbally communicate effectively with team members and customers.
• Ability to lift, carry, push, and pull equipment and materials weighing up to 50 pounds regularly; heavier lifting may require assistance.
• Ability to perform repetitive hand and wrist movements related to electronic repair, assembly, and data entry.
• Ability to work in a warehouse, bench repair, or technical service environment while maintaining safety standards.
• Ability to safely operate hand tools, testing equipment, and specialized repair instruments.
• Ability to perform duties requiring manual dexterity and precision handling of electronic components.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay

$21.00 - $22.50 per hour