Repair Specialist

About the role

As a certified Safelite Repair Specialist I, you will utilize industry‑leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with a can‑do attitude, caring heart, and service mindset while striving to bring unexpected happiness to customers by completing jobs to the highest quality standard.

Responsibilities

• Learn to repair vehicle glass (classroom and hands‑on) with a focus on the Safelite Way of Fitting under guidance of experienced technicians and leaders.
• Repair chips, cracks, and other auto‑glass issues on customer vehicles.
• Manage work orders, customer documentation, and communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait/idle time and perform additional housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools, and chemicals throughout the workday.
• Perform other duties as assigned and comply with all policies and standards.

Qualifications

• High School Diploma or GED (preferred).
• Valid state‑issued driver’s license (and any other licenses required by law to operate a company vehicle).
• Completion of on‑the‑job training and Safelite SafeTech™ certification.
• Must be 18 years of age or older.
• Ability to meet any additional licensing or eligibility requirements under local laws and Safelite policies.

Skills and Abilities

• Lift and carry up to 25 lb for short periods; assist with lifting windshields weighing 26–50 lb.
• Stand for extended periods, work in tight spaces, bend and twist body.
• Use a variety of hand tools and power tools safely and effectively.
• Operate a motor vehicle in accordance with all federal, state, and local laws; agree to monitoring via camera/video surveillance.
• Maintain professionalism and passion for outstanding customer service.
• Work safely outdoors in various weather conditions and extreme temperatures.
• Handle chemicals (including flammable) as required by the “Safelite Way of Fitting.”
• Work scheduled days with flexibility on start and end times to accommodate customers.
• Problem‑solve and troubleshoot issues independently and collaboratively.
• Read, write, and interpret English language and technical directions.
• Communicate orally (phone) and in writing (computer or electronic means).
• Maintain a professional appearance, adhering to uniform and PPE policies.
• Maintain stable performance under time pressure, productivity measures, or personal pressure.
• Driving duties will be monitored through cameras, GPS, and other tracking technologies for safety and compliance.

Pay

Competitive weekly base pay starting at $19.75 per hour.

Benefits

• Benefits package valued at more than $10,000, including a 401(k) plan with company matching.
• Medical coverage plans customized to suit individual needs.
• Paid time off (PTO) programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all tools and resources needed for success.
• Access to health, wealth, and life offerings at www.safelitebenefits.com.