Repair Specialist

Position Summary

The Repair Specialist repairs conscious sedation equipment, provides coaching and on the job training to Assemblers, and ensures daily operations (Safety and Customer requirements) are performed effectively. This role anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes.

Duties

• Partners with Manager, Engineering and Customer Care to develop reporting for customer consultation, identifies and escalates risks and issues within accounts timely and effectively.
• Repair Specialists will work closely with assigned team and National Asset Management team to ensure current and new account implementation is effective.
• Full accountability for coordination of team schedule, travel plans and operational readiness to meet Customer operational requirements. Including effective communication with onsite Customer contacts related to day to day operational activities.
• Escalates Customer issues timely and effectively.
• Delivers accurate timely administrative reporting and documentation and provides support to others in doing same.
• Strong planning and collaboration with assigned team, Assemblers and Manager Field Operations to ensure Customer coverage.
• Responsible for timely, team adherence to protocol for administrative tasks including scheduling, timekeeping, travel, documentation, reporting, communications and ensures training is in place for new hires/updates.
• Provides input on team and individual performance when requested, and maintains a positive, collaborative work environment to support Operations and Engineering.

Benefits

• Healthcare
• Vision
• Dental
• Quarterly Bonuses
• 401K Match
• PTO
• Company Holidays

Requirements

• Minimum 5 years of relevant work experience including a combination of repair, operations, Customer engagement and leading others.
• Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
• Demonstrated conflict management and problem-solving skills to proactively identify, diffuse, resolve or escalate Customer or employee issues.
• Will have frequent daily operational Customer interaction and is expected to effectively answer questions and communicate schedule, resolution, and next steps.
• Identifies and appropriately escalates Customer issues timely and effectively

Qualifications

All other duties as assigned

Skills

Not specified

Pay

TBD

Schedule

TBD

Benefits

• Healthcare
• Vision
• Dental
• Quarterly Bonuses
• 401K Match
• PTO
• Company Holidays