REPAIR SERVICE ASSOCIATE 1

About the Role

Performs basic tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service.

Schedule

Monday through Friday, 6:45 AM – 3:15 PM, 3 days a week.

Responsibilities

• Assist in troubleshooting, repairing, and testing products to restore functionality and ensure quality.
• Inspect products for defects, perform post-repair functionality tests, and maintain equipment and tools.
• Document repair processes, findings, and parts used, ensuring accurate and organized records.
• Communicate repair updates and timelines while handling products with care to maintain customer satisfaction.
• Collaborate with team members to meet deadlines and achieve repair goals in a respectful and supportive environment.
• Follow safety protocols and promptly report any safety concerns or equipment issues.
• Contribute to maintaining quality and consistency by adhering to repair procedures and standards.

Requirements

• Education: No diploma required; basic math and reading/writing skills are needed.
• Work Experience: No prior experience required; training will be provided.

Skills

• Attention to Detail: Ability to identify small issues and ensure repairs are completed accurately.
• Manual Dexterity: Comfortable working with tools and small parts to perform repairs.
• Basic Problem-Solving Skills: Capability to follow step-by-step instructions to resolve technical issues.
• Eagerness to Learn: Open to receiving training and feedback to improve skills and knowledge.
• Time Management: Ability to prioritize tasks and meet deadlines efficiently.
• Teamwork and Collaboration: Willingness to contribute to a positive team environment.

Position Specific Information

• Travel Requirements: No travel required.
• Able to Telework?: 5 days in office.
• Personal Protective Equipment (PPE) required: Yes.
• Safety Sensitive Role?: Yes.

Physical Activity

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like: Never.
• Working from heights such as roofs, ladders, or powered lifts: Never.
• Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces: Never.
• Remaining in a stationary position, often standing, or sitting for prolonged periods of time: Constantly.
• Stooping, kneeling, bending, crouching, reaching, pushing, or pulling: Occasionally.
• Moving about to accomplish tasks or moving from one worksite to another: Occasionally.
• Adjusting or moving objects up to 40 pounds in all directions: Occasionally.
• Communicating with others to exchange information: Frequently.
• Repeating motions that may include the wrists, hands, or fingers: Constantly.
• Operating machinery or power tools: Occasionally.
• Operating motor vehicles, industrial vehicles, or heavy equipment: Never.
• Assessing the accuracy, neatness and thoroughness of the work assigned: Constantly.

Environmental Conditions

• Exposure to extreme temperatures (high or low): Never.
• Outdoor elements such as precipitation and wind: Never.
• Noisy environments: Occasionally.
• Other hazardous conditions such as vibrations, uneven ground surfaces or dust and fumes: Never.
• Small or enclosed spaces: Never.
• No adverse environmental conditions expected: Never.

Physical Demands

• Sedentary work that primarily involves sitting or standing.
• Light work that includes moving objects up to 20 pounds.
• Medium work that includes moving objects up to 50 pounds.

Pay

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.

Benefits

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.