Associate Service/Repair Technician

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

About the Role

The Associate Service Depot / Repair Technician supports the inspection, troubleshooting, repair, refurbishment, and maintenance of surgical equipment, powered medical devices, and associated equipment supporting in-house operations and customer use. This role operates within the Memphis-based Global Distribution Hub, ensuring compliance with company quality standards, FDA regulations, and ISO requirements.

Responsibilities

• Troubleshoot, diagnose, and repair electronic medical devices, consoles, and powered surgical equipment
• Perform component-level repair, replacement, soldering, wiring, and bench testing activities
• Inspect returned devices for electrical, mechanical, and functional failures
• Execute functional verification and quality testing following repair activities
• Support returned material authorization (RMA) processing including receiving, diagnosis, documentation, and repair tracking
• Maintain accurate repair records, failure analysis documentation, and inventory transactions within ERP or tracking systems
• Assist with depot-level refurbishment and rework activities for field-returned devices
• Support technical troubleshooting requests from field service and operations teams
• Perform firmware/software loading, configuration, and validation when required
• Follow FDA, ISO 13485, ESD, and internal quality system requirements
• Maintain clean, organized, and compliant repair workstations and technical areas
• Adhere to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensure compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represent the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

• Associate or bachelor’s degree in electrical engineering preferred
• Minimum of 2 years of experience in a technical role with a robotics background preferred
• GMP and ISO knowledge required
• Personal computer proficiency with MS Office is required
• Strong technical aptitude, attention to detail, and the ability to function in a fast-paced operations and repair environment supporting field inventory, loaner systems, and depot repair activities
• Ability to make solid decisions that effectively support the business and company policies
• Experience with troubleshooting, loading, and testing computers a plus
• Services experience (e.g., Clinical Services/Biomed, Radiology) and understanding of healthcare capital equipment
• Knowledge of quality and/or reliability engineering is a plus

Physical Requirements

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds
• Required to possess specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and capacity to adjust focus

Our Values

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented, and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.