Repair Representative - Salt Lake City

Responsibilities

• Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination.
• Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs.
• Ensure payment of vehicle repairs and parts invoices in a timely manner.
• Analyze and negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost effective repairs as needed.
• Review Fleet Group and Vendor insurance compliance and process issues, handle certificate renewals and report findings to Repair/Compliance Supervisor.
• Work closely with all Risk Management teams to achieve and maintain department expectations and goals.
• Assist Claims Support Coordinators and Repair Compliance Coordinators as needed.

Qualifications

• Must reside in the Salt Lake City Metropolitan area or the immediate surrounding UT counties.
• Minimum of (1) one year or more of customer service experience.
• Minimum of (1) one year or more of administration experience.
• Intermediate knowledge of Microsoft Office applications (Word, Excel).
• Automotive repair experience preferred.
• Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have the ability to meet all work from home technical requirements.

Benefits

• Paid vacation and choice time days.
• Medical, dental, and vision insurance benefits.
• Dependent spending account, health savings account, life and disability insurance.
• Fertility benefits, Employee Assistance Programs.
• Profit sharing, 401(k) employer match.
• Discounts and more!

Pay & Schedule

• The pay range for this position is $18.22-$19.67 per hour USD.
• This is a full-time work from home position that will allow you to work 100% from your home residence in the Salt Lake City Metropolitan area or surrounding counties.
• The department operates between the hours of Monday through Friday 5 am - 5 pm PST.