Repair Representative - Las Vegas, NV

About the role

The Repair Representative is responsible for assisting customers with emergency needs in terms of tow, rental, glass and physical damage repair coordination. This is a full-time work from home position that will allow you to work 100% from your home residence in the Las Vegas Metropolitan area or surrounding counties. Our department operates between the hours of Monday through Friday 5 am - 5 pm PST. The schedule for this position is 8:00 am - 5:00 pm PST.

Responsibilities

• Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination
• Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs
• Ensure payment of vehicle repairs and parts invoices in a timely manner
• Analyze and negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost effective repairs as needed
• Review Fleet Group and Vendor insurance compliance and process issues, handle certificate renewals and report findings to Repair/Compliance Supervisor
• Work closely with all Risk Management teams to achieve and maintain department expectations and goals
• Assist Claims Support Coordinators and Repair Compliance Coordinators as needed

Qualifications

• Must reside in the Las Vegas, NV area or the immediate surrounding NV counties
• Minimum of (1) one year or more of customer service experience
• Minimum of (1) one year or more of administration experience
• Intermediate knowledge of Microsoft Office applications (Word, Excel)
• Automotive repair experience preferred
• Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have the ability to meet all work from home technical requirements

Benefits

• Paid vacation and choice time days
• Medical, dental, and vision insurance benefits
• Dependent spending account, health savings account, life and disability insurance
• Fertility benefits, Employee Assistance Programs
• Profit sharing, 401(k) employer match
• Discounts and more!

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 770,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Pay and Schedule

The pay range for this position is $18.22-$19.67 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Equal Opportunity Employer/Disability/Veterans

Enterprise Fleet Management is an Equal Opportunity Employer/Disability/Veterans.