Repair Order Quality Assurance Specialist

About the role

Amerit Fleet Solutions, a leading fleet maintenance company in the US, seeks a skilled Repair Order Quality Assurance Specialist in Charlotte, NC.

Responsibilities

• Review all internal repair orders daily and cross-reference purchase orders as needed
• Process, update, and communicate changes to repair orders as needed
• Identify process and quality control improvement opportunities and coach field teams on changes
• Provide input on internal system setup and training of field employees for new customers/accounts
• Support in creating Playbooks for new customers/accounts
• Act as a liaison between customers, billing, and field managers when invoice disputes arise
• Run accurate reports relating to repair orders, billing/invoicing, and discrepancies as needed
• Perform other job-related duties as assigned by the Director of Operations

Requirements

• At least 3+ years experience in a similar type role; QA/admin support/customer service environment
• Experience in reviewing, processing, or creating work/repair orders, desired
• Excellent oral and written communication skills
• Excellent customer service; customer-driven approach and proven experience handling disputes and resolution
• Intermediate or above Microsoft Office proficiency required
• Strong organizational, planning, and administrative skills required
• Proficiency in navigating cross-platforms and leveraging diverse technological ecosystems
• High attention to detail
• Prior experience with TMW, Reynolds & Reynolds (or similar transportation services software) desired, but not required
• Automotive or parts aptitude/experience a plus, not required

Qualifications

Must have similar type experience, be reliable, hard-working, and take pride in work. Ability to multi-task and be a quick learner with a can-do attitude is a must.

Skills

• Excellent communication skills
• Customer service orientation
• Organizational and administrative skills
• Microsoft Office proficiency
• Attention to detail
• Ability to learn new systems quickly

Benefits

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Career and learning development through Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

Pay

Competitive hourly pay - Paid weekly, every Friday! Pay range $22.00-25.00 per hour, depending on experience!

Schedule

Monday-Friday 8am-4:30pm