Quality Assurance Specialist [+]

About the Role

Prestige Travel & Cruises Inc., the largest travel agency in Southern Nevada, is seeking a Quality Assurance Specialist to join our Cruise Division. This role focuses on verifying promotional cruise perks, ensuring accurate bookings, and supporting back-office invoicing. We provide full training, tools, and support for your success and growth within our organization.

Responsibilities

• Verify new sales amenities in Excel and Google Sheets to ensure accuracy.
• Communicate with the sales and supervisory teams to address quality assurance issues.
• Invoice cruise payments via our CRM system for accounting.
• Follow company procedures methodically to protect guests and PrestigeCruises.com.
• Research and stay updated on travel destinations, including customs, weather, government regulations, and COVID-19 procedures.
• Attend in-person and online training sessions with preferred cruise lines to stay current on industry changes.
• Escalate major issues to the appropriate supervisor for quick resolution.
• Maintain a professional image in interactions with cruise lines and clients.
• Adhere to department attendance, phone adherence, and performance expectations.

Requirements

• No previous travel business experience necessary; full training provided (personal cruise experience preferred).
• Experience in customer service.
• Excellent verbal and written communication skills.
• Internet and computer proficiency.
• Highly organized with strong attention to detail.
• Minimum typing speed of 35 WPM.
• Ability to multitask and work independently.
• Physical ability to sit for up to 8 hours a day using a computer and telephone.
• Ability to read multiple monitors and answer calls to meet call metrics.
• Ability to work cohesively in a fast-paced environment.

Preferred Qualifications

• 6+ months of customer service experience.
• High school diploma or equivalent.
• Cruise product and service knowledge.
• CRM experience (Client Base a plus).
• Call center experience.
• Experience in a fast-paced environment with accountability for call metrics.

Benefits

• Fantastic travel perks, incentives, and bonuses, including free cruises and discounted hotel programs.
• Full benefits: health, dental, vision insurance, and 401(k).
• Paid time off (accrual starts on the first day; usable after 90 days).
• 6 paid holidays.
• Ongoing training and professional development.
• Fun, relaxed atmosphere with a flexible dress code.
• Career advancement and growth opportunities.
• Seasonal events, lunches, and giveaways.
• Flexible start and end times.

Pay

$31,200.00 - $39,000.00 per year.

Schedule

• Full-time (40 hours per week).
• Flexible shifts: days, evenings, and weekends (schedule provided 30 days in advance).
• Current operating hours: Monday–Friday 7:00 AM–8:00 PM, Saturday–Sunday 7:00 AM–5:30 PM (expanding to 6:00 AM–8:00 PM Monday–Friday).
• Shift swapping allowed after training completion.
• Open 365 days a year.
• 8-hour shifts with weekend availability required.

Location: Las Vegas, NV (reliable commute or relocation required).